Refund policy

Should you wish to return an item, I have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. Please note that bespoke items, including rings, which have been created just for you cannot be returned unless faulty.

To start a return, you can contact me at nicolaprophetjewellery@yahoo.com.
Please note that returns will need to be sent to the following address: Nicola Prophet, 13 Westground Way, Bossiney, Tintagel, Cornwall, PL34 0BH.

If your return is accepted, I’ll send you a return shipping label, as well as instructions on how and where to send your package. You will then have a further 14 days to return your item.  Items sent back to me without first requesting a return will not be accepted. Please note that unless the item is broken or damaged, you must cover the postage cost of returning unwanted goods.  It's recommended that you ask for proof of postage when sending them.  

You can always contact me for any return question at nicolaprophetjewellery@yahoo.com

Refunds

I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since I’ve approved your return, please contact me at nicolaprophetjewellery@yahoo.com.

Damages and issues

Please inspect your order upon receiving it and contact me immediately if the item is defective or damaged, so that I can evaluate the issue and make it right.  If the item is faulty I will sendyou a replacement or issue a full refund. The faulty item will need to be returned to me, in its original packaging.  I will reimburse your postage cost.